Terms & Conditions

THIS DOCUMENT IS AN ELECTRONIC RECORD IN THE TERMS OF INFORMATION TECHNOLOGY ACT, 2000 (“IT ACT”) AND RULES ISSUED THEREUNDER, AS APPLICABLE AND THE PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE IT ACT AND IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF APPLICABLE LAWS, INCLUDING THE CONSUMER PROTECTION (E-COMMERCE) RULES 2020, THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS AND CONDITIONS FOR ACCESS OR USAGE OF THE WEBSITE. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. BY ACCESSING, BROWSING, USING WWW.AURANATURESECRET.COM OR ANY OTHER WEBSITE, MOBILE VERSION OF THE WEBSITE OR MOBILE APPLICATION (THE TOGETHER “WEBSITE”) OR AVAILING ANY OF THE PRODUCTS OF AURA HERBAL (HEREINAFTER REFERRED TO AS “COMPANY” OR “US” OR “WE”) YOU INCLUDING THE PERSONS WHO BROWSE OR THE PERSONS WHO ORDER THE PRODUCT AGREE TO BE BOUND BY ALL OF THE T&C MENTIONED HEREUNDER.

INTRODUCTION

WWW.AURANATURESECRET.COM("Website") is an internet-based content and e-commerce portal operated by REGLAM COSMOCARE a company incorporated under the laws of India.

Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. AURA NATURE SECRET at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

PRIVACY POLICY

The Company believes strongly in protecting user privacy and providing you with notice of the Company’s use of data. Please refer to the Company privacy policy, incorporated by reference herein, that is uploaded on the Website. It can be accessed here.

PAYMENT POLICY

Payment is facilitated through a third-party gateway, connecting to the Payment Network or bank. Accepted payment methods include domestic and international credit cards (Visa and MasterCard), Visa Debit Cards, and Cash on Delivery (COD). Prices on our Online Store are displayed in rupees. Any discount or promotional codes issued by AURA NATURE SECRET are subject to specific terms, including eligibility and maximum order value. Some brands or products may be excluded from discounts. Discount codes are non-transferable, confidential, and cannot be shared. Transactions using Credit Cards will appear as " AURA NATURE SECRET " on your bank statement.

PRICING POLICY

Goods are priced as quoted on the Online Store. We strive for accuracy, but prices may change. All prices are in Indian Rupees and include taxes/GST. If GST changes between order and delivery, we will adjust the amount. Prices may be automatically converted for different currencies. In case of a pricing error, we'll inform you and offer the option to proceed at the correct price or cancel the order. Obvious errors may result in order cancellation. International orders are subject to local duties/taxes paid by the customer.

SHIPPING, RETURNS & REFUNDS

All matters pertaining to shipping, deliveries, returns and refunds will be governed by the existing policies of the Company. Please refer to the respective policies that are uploaded on the Website. It can be accessed here.

PRODUCT POLICY

By placing an order for the Products through the Website, you agree to the terms and conditions set forth in this T&C. The Products described on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products, or samples thereof, you receive from us unless agreed otherwise. We reserve the right, with or without notice, to cancel or reduce the quantity of any Products to be provided to you that we believe, in our sole discretion, may result in the violation of our T&C.

The Company may change, suspend, or discontinue the availability of any of the Products at any time, without any notice or liability. You acknowledge that the price payable in connection with the Product or any service may be subject to change, without notice or liability.

INFORMATION POLICY

Accuracy Of Information

While describing our Products on our Website, we endeavor to be as accurate as possible. To the extent implied by applicable law, we do not warrant that the Product descriptions, colors, information, or other content available on the Website are accurate, complete, reliable, current, or error-free. The Website may contain typographical errors or inaccuracies and may not be complete or updated. Such errors, inaccuracies, or omissions may also relate to the pricing and availability of the Product or services. Please note that the Product pictures are indicative and may not match the actual Product.

Manufacturing Information

Name of Manufacturer: AURA HERBAL PRIVATE INDIA LIMITED
Marketed By: REGLAM COSMOCARE New Delhi-110018, India.
Country of Origin: India.

Intellectual Property Rights

All information and content available on the website, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, audio clips, data compilations, and software (collectively referred to as the “Content”), is the property of AURA NATURE SECRET our Affiliates, partners, or licensors. It is protected by the laws of India, encompassing regulations governing various forms of intellectual property. The AURA NATURE SECRET registered trademark encompasses all products and any replication or duplication for any purpose is strictly prohibited without AURA NATURE SECRET prior written consent.

We value and uphold the intellectual property rights of others. If you believe that your work has been reproduced in a manner constituting copyright infringement, please contact us at INFO@AURANATURESECRET.com.

This website may contain links to third-party websites provided solely for your convenience. The Company neither endorses nor is affiliated with, sponsors, or recommends any such third-party websites. The Company bears no responsibility or liability for the content of these third-party websites or any damage or loss resulting from your access to or reliance on them. Before using any third-party website, it is advisable to read its terms and conditions and privacy policy. Your access or use of such third-party websites is at your own risk.

Payment Security

WWW.AURANATURESECRET.COM prioritizes your online transaction security with SSL (Secure Sockets Layer) and 1024-bit Secure Data Encryption. This ensures that the information you provide is encrypted, safeguarding it against third-party disclosure. In the rare event of a payment delay due to technical issues, please wait for 24 hours before reaching out. Typically, such transactions are automatically reversed by the gateway to your bank account/credit card/debit card.

Out-of-Stock Items

In the event of an item being out of stock during your order, AURA NATURE SECRET will contact you within 24-48 working hours to discuss options. You have the sole right to decide whether you prefer a refund, a temporary hold until the item is back in stock, or an exchange.

FORCE MAJEURE

The Company will not be deemed in default hereunder or held responsible for any cessation, interruption, or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, the act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott, any acts of nature labor disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further, if a Force Majeure event takes place that affects the performance of our obligations under these T&Cs our obligations under these T&Cs shall be suspended for the duration of the Force Majeure event.

INDEMNITY

You agree to indemnify, defend, and hold harmless www.ayouthveda.com, its directors, officers, employees, consultants, agents, and affiliates, from any third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.

GENERAL

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change. Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

Please contact us for any questions or comments (including all inquiries related to copyright infringement) regarding the Products or the Website.

CUSTOMER SERVICE DESK

Email: INFO@AURANATURESECRET.com
Phone Number: 9311042227
Contact Days: Monday-Saturday (From 10:00 AM to 6:30 PM)