We want you to love the products that you buy from us. In case you are not satisfied with your purchase, drop us a mail within 2 days of delivery with details at info@auranaturesecret.com with “Returns and Replacement” as a subject and we will get back to you
In case you received the wrong item.
Drop us an email at info@auranaturesecret.comor call us at +91 93 110 42227 within 2 days of the date of delivery. Our Customer care team will resolve it at the earliest.
In case you received a damaged item.
Drop us an email with your order ID and the picture of the damaged product at info@auranaturesecret.comor call at +91 93 110 42227within 2 days of the date of delivery. Our customer care team will help you with your queries and resolve them at the earliest.
In case you simply did not like an item.
Drop us an email at info@auranaturesecret.comor call at +91 93 110 42227. Our customer care team will help you with your queries and resolve them within 24 hours.
In case you need to cancel your order.
You can cancel an order within 3 hours of placing the order.
Shipping charges on purchase:
We offer FREE Shipping on all orders above Rs.499, which is notified from time to time. We also offer Free Cash-On-Delivery. You should consider the shipping rates shown at the time of check-out to be final.
Conditions where a product can be returned or refunded:
Conditions where refund/return requests will not be processed:
Note: In case of unforeseen circumstances, the brand reserves full rights to void the shipment and process a refund in case of the applicable order.